In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a refund provided that all of the following conditions are met.
you contact us via email [email protected] within 7 days after your initial purchase and before the end of your subscription period; and
you have applied all the feedback and recommendations presented in the review within the first 7 days after the purchase; and
you have been active on dating app, swiping daily; and
you don't have received any likes or matches.
We will review your application and notify you (by email) whether your application is approved.
Please note that only fulfillment of all the above requirements allows you to receive a full Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:
Personal reasons (you don’t like the product, it did not meet your expectations etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.);
Coaching calls (due to the non-returnable nature of coaching sessions and in accordance with the provisions of Article L221‐28 of the aforementioned Consumer Code, coaching sessions are not eligible for a refund),
AI Photoshoot (due to the high variance on user inputs, high maintenance cost, and in accordance with the provisions of Article L221‐28 of the aforementioned Consumer Code, AI photoshoots are not eligible for a refund),
Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.
Note for residents of certain US states. If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for the EU residents: If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You hereby expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal from the agreement once our servers validate your purchase and the applicable purchase is successfully delivered to you. Therefore, you will not be eligible for a refund, unless the digital content is defective.